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Shipping Policy

Thank you for visiting and shopping at ChilaSport. Please see the details below for the shipping information.

• • Processing Time: All orders are processed within 5 – 7 business days. It takes 1 – 3 days to ship your order to our warehouse, put your name and address on it, and ship out.
  • Shipping Time: You will receive your order from 7 – 12 business days (depending on the destination) from the date that it is shipped out, not the date when the order is placed.
    If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
  • Shipping Cost: 
    • Order over $99 for our FREE SHIPPING.
    • The standard shipping price is $6.95.
    • The Expedited Shipping price is $19.95.
  • Tracking Number: Once your order has left our warehouse, we will send you the tracking number with the confirmation email so that you can track the package online.

Order changes
Once your order has been confirmed, it can’t be modified or canceled. If you’d wish to return a product, you’ve to start out the returns procedure once you’ve received the item.
Item not received
If you’ve successfully placed an order and haven’t received it yet while the tracking status shows it’s delivered. you’d wish to contact the carrier to hunt out your Bags as once the item is bagged we don’t have control over it (once it’s by the carrier ), but if the problems still persist kindly email us [email protected] we’ll try our greatest to help you.
Sometimes tracking information won’t be available. this could be due to technical issues because of which the tracking information isn’t updated on the app. In such cases, if you’re still unable to locate your item, contact us [email protected] we’ll assist you…

Return & Refunds Policy

If you’d wish to return an item to ChilaSport, please follow the instructions below within 3 days of delivery. Safely pack the things within the primary packaging that came with the merchandise All Products must be returned in fitness. If the Products received is broken, please contact Customer Service.
Contact us for Returning Instructions:
Email: [email protected]
Address : 103A Nguyen Thong Street, Ward 9, District 3, Ho Chi Minh City, 700000, Viet Nam

Shipments must be pre-dispatched employing a traceable method like USPS or insured mail.
Please note:
Customers got to charge a fee to return the products to us. Shipping and handling charges and other fees aren’t reimbursed. We cannot accept cash payments on delivery. you would like to provide a legitimate tracking number when filling out the return form for your return to be processed successfully.
Regular products are often returned for a refund, replacement, or a credit hold, while special or custom products can only be returned for change.
Once the Execution Center has received and confirmed your return (usually within 72 hours of receipt), you’ll receive an email confirming that your return is complete. If there’s a refund, it is becoming to be issued within 7 days. Please note that counting on the financial organization, it’ll take another 3-5 working days for the credit to be credited to your account.
Have any questions?
ChilaSport Team is happy to help!
Email us at:  [email protected]