Shipping Policy

Thank you for visiting and shopping at ChilaSport. Please see the details below for the shipping information.
Processing Time: All orders are processed within 5 – 7 business days. It takes 1 – 3 days to ship your order to our warehouse, put your name and address on it, and ship it out.
Shipping Time: You will receive your order within 10 – 15 business days (depending on the destination) from the date that it is shipped out, not the date when the order is placed.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

Shipping Cost:

Order over $99 for our FREE SHIPPING.
The Standard Shipping price is $6.95.
The Expedited Shipping price is $19.95.
Tracking Number: Once your order has left our warehouse, we will send you the tracking number with the confirmation email so that you can track the package online.
Return & Exchange: If for some reason you are not happy with your purchase, we will gladly work with you to correct the problems. Items can be return/exchange and get a refund within 30 days of receiving the product, in the unlikely event of a damaged, defective or wrong item delivered to you. (Please check our Refund Policy).
If you have any other queries, please feel free to email us.

Order changes

Once your order has been confirmed, it can’t be modified or canceled. If you’d wish to return a product, you’ve to start out out out out the returns procedure once you’ve received the item.

Item not received

If you’ve successfully placed an order and haven’t received it yet while the tracking status shows it’s delivered. you’d wish to contact the carrier to hunt out your Bags as once the item is bagged we don’t have control over it (once it’s by the carrier ), but if the problems still persist kindly email us Mail: [email protected] we’ll try our greatest to help you.
Sometimes tracking information won’t be available. this could be due to technical issues because of which the tracking information isn’t updated on the app. In such cases, if you’re still unable to locate your item, contact us  Mail: [email protected] we’ll assist you…

Customer contact:

Office Address: 103A Nguyen Thong Street, Ward 9, District 3, Ho Chi Minh City, 700000, Viet Nam
US Address: 2808 Tiller ST, Fort Worth, TX 76107, USA
Support Time: Monday – Friday: 9AM-5PM Pacific Standard